Frequently Asked Questions
Everything you need to know about our high-performance MTB gear.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 days depending on your location.
How do I know which size of jersey or shorts to order?
We provide a detailed size guide on every product page. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a race-ready, aerodynamic fit.
What is your return policy for mountain bike apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for safety reasons, used protective gear cannot be returned.
Are akta MTB products covered by a warranty?
Yes, all our products come with a 1-year manufacturer warranty against defects in materials and workmanship. This does not cover damage caused by crashes or normal wear and tear.
Do you offer crash replacement discounts?
We know that bailing is part of the sport. If you damage your gear in a crash within the first year of purchase, contact our support team with a photo for a special replacement discount.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.